Our Privacy Policy

Our website address is: www.majorheat.co.uk

We will update our website from time to time with new functions, features and information which may mean we will update our privacy policy to support these amendments and let you know accordingly, so we recommend that if you want to know what changes may affect you, please do take a look at our Privacy Policy on a regular basis.

We take our responsibility of keeping all data safe and protected very seriously and any changes implemented will be to improve our website viewing experience, to help us improve our business, better market our products and services to reach our potential customers but not to compromise the security of data gathered.

In simple terms this is what happens when you engage on-line and terms you may need to better understand.

Your visit to our website is confirmation that you are happy with our collection of your data.

What is a Cookie?

Cookies are usually small text files, given ID tags that are stored on your computer’s browser directory or program data subfolders. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customisation functions. The website stores a corresponding file (with same ID tag) to the one they set in your browser and in this file, they can track and keep information on your movements within the site and any information you may have voluntarily given while visiting the website, such as email address.

Cookies usually don’t contain much information except for the URL (website address) of the website that created the cookie, the duration of the cookie’s abilities and effects, and a random number. Due to the little amount of information a cookie contains, it usually cannot be used to reveal your identity or personally identifying information.

There are two types of cookies: session cookies and persistent cookies. Session cookies are created temporarily in your browser’s subfolder while you are visiting a website. Once you leave the site, the session cookie is deleted. On the other hand, persistent cookie files remain in your browser’s subfolder and are activated again once you visit the website that created that particular cookie. A persistent cookie remains in the browser’s subfolder for the duration period set within the cookie’s file.

What is an IP address?

An IP address provides an identity to a networked device. Similar to a home or business address supplying that specific physical location with an identifiable address, devices on a network are differentiated from one another through IP addresses. This is how you are identified when you visit a website.

What personal data do we collect?

Media

Social media engagement with us will mean you are sharing information about yourself, to include; your comments, images, location and you may be tracked as part of our website traffic analytics. We sometimes use pixels (pieces of coding) to further track traffic from our social media sites, this is especially relevant when we are running a campaign and want to understand who it appealed to and engaged with us. This may provide information that is of interest to us in a generic way, for example; did you view on a mobile or desktop, what area do you reside in and how did you engage with us. We won’t know anything more than that and all this information just becomes a range of numbers gathered for marketing purposes, nothing more.

On-line contact from

We love it when people email us using the website email form or our email address, this in turn allows us to communicate directly with you. The email form will ask for your email address, telephone number and full name for purposes of processing the communication. All these details will remain on our computer as part of our dialogue with you.

If at any time you wish us to remove your details from our email server, please let us know and we will remove it immediately. We never share email addresses.

Shared links

From time to time we may share links to our website and social media accounts, these links will be tracked by us and from the original source, and you need to be aware that if you open a link you are being monitored. Everyone loves to know what interests people, that’s all!

Analytics

Success of websites is closely monitored and determined by the volume of traffic, the clicks and the calls to action. We use Google analytics.

What this means is most websites including ours now host some coding that helps them monitor their website traffic and the information gathered can tell what pages on the website were most visited and for how long. This therefore means when you are on a website your movements may be tracked. It doesn’t mean we know anything personal about you, but your visit does become part of website traffic history and fundamentally helps us build a picture of website habits, viewing trends which ultimately can help us improve our marketing, make us review the information we host and how to improve our stats.

After all we all want you to love our website, stay for ages, read every page and then contact us.

Today’s world is all about gathering data to improve experiences and learn about what people like, enjoy and how best to market to them. In doing so information is constantly being gathered all the time.

What you need to know is we never share this data; the data is for our use and to help us be even better and improve our services.

This information is gathered using your IP address and Cookies to record and report the activity which becomes part of a graph or table of analytical numbers.

Our Clients

Existing clients, previous clients and new clients will all be contacted via information provided to us. We will only contact you to discuss our services and to discuss an appointment.

We do email previous clients to remind them that their service is due on their boiler. This is a courtesy service as part of our customer care. If you do not wish us to contact you following an installation please advise us.

Customer information is kept on our CRM (customer record management) system, this helps record what services you had and to ensure we always offer the highest level of customer care. If you do not wish us to keep your contact details please advise us.

If you wish to know more about our website hosting services, the website platform we use, and associated plugins and our on-line accounting services please just ask.